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主编推荐语

一本培养读者跨境电子商务英语语言能力和良好的视野、跨文化交际能力的书。

内容简介

本书内容分为12个unit,分别介绍跨境电商概述、主流跨境电商平台、跨境电商开店、跨境电商店铺和详情页设置、跨境电商产品管理、跨境电商订单管理、跨境电商营销、跨境电商支付、跨境电商物流、跨境电商客户服务、跨境电商评价管理、跨境电商供应链。

每unit分为3个part,设置warming up、listening、speaking、reading几个模块,训练读者听、说、读、写、译各方面的能力。

目录

  • 版权信息
  • 内容提要
  • 前言
  • Unit 1 Overview of Cross-Border E-Commerce
  • Part 1 The Concept of Cross-Border E-Commerce
  • Part 2 Differences between Traditional Foreign Trade and Cross-Border E-Commerce
  • Part 3 Current Situation of Cross-Border E-Commerce in China
  • Supplementary Materials
  • Unit 2 Main Cross-Border E-Commerce Platforms
  • Part 1 Amazon and eBay
  • Part 2 Alibaba and AliExpress
  • Part 3 Shopee and Lazada
  • Supplementary Materials
  • Unit 3 Opening a Cross-Border E-Commerce Store
  • Part 1 Selection of a Cross-Border E-Commerce Platform
  • Part 2 Preparation of Registration Materials
  • Part 3 FAQ While Opening a Cross-Border E-Commerce Store
  • Supplementary Materials
  • Unit 4 Store and Product Description
  • Part 1 Store Description
  • Part 2 Title and Key Words of a Product
  • Part 3 Product Description and Features
  • Supplementary Materials
  • Unit 5 Cross-Border E-Commerce Product Management
  • Part 1 Product Selection
  • Part 2 Product Pricing
  • Part 3 Forbidden and Restricted Products
  • Supplementary Materials
  • Unit 6 Cross-Border E-Commerce Order Management
  • Part 1 Pre-Sale Inquiry and Reply
  • Part 2 Placing an Order
  • Part 3 Follow-up of Order Related Services
  • Supplementary Materials
  • Unit 7 Cross-Border E-Commerce Marketing Activities
  • Part 1 Promotion and Marketing
  • Part 2 SEO and SEM
  • Part 3 Brand Building
  • Supplementary Materials
  • Unit 8 Cross-Border E-Commerce Payment
  • Part 1 Offline and Online Payment
  • Part 2 Payment Process
  • Part 3 Account Withdrawal
  • Supplementary Materials
  • Unit 9 Cross-Border E-Commerce Logistics and Warehousing
  • Part 1 Packaging
  • Part 2 Logistics Channels
  • Part 3 Delivery Tracking and Transportation Time
  • Supplementary Materials
  • Unit 10 Customer Service of Cross-Border E-Commerce
  • Part 1 Customer Service Procedures
  • Part 2 Complaint Problems
  • Part 3 Returning and Refunding
  • Supplementary Materials
  • Unit 11 Transaction Evaluation of Cross-Border E-Commerce
  • Part 1 Five-Star Praise and Feedback
  • Part 2 Bad Review and Feedback
  • Part 3 Seller's Evaluation of the Buyer
  • Supplementary Materials
  • Unit 12 Cross-Border E-Commerce Live Streaming
  • Part 1 Advantages of Live Streaming in Cross-Border E-Commerce
  • Part 2 Management of Cross-Border E-Commerce Live Streaming
  • Part 3 Development of Cross-Border E-Commerce Live Streaming in China
  • Supplementary Materials
  • 附录 跨境电子商务常用术语
  • 参考文献
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出版方

人民邮电出版社

人民邮电出版社是工业和信息化部主管的大型专业出版社,成立于1953年10月1日。人民邮电出版社坚持“立足信息产业、面向现代社会、传播科学知识、服务科教兴国”,致力于通信、计算机、电子技术、教材、少儿、经管、摄影、集邮、旅游、心理学等领域的专业图书出版。